Device Not Connected
What to do when your kitchen display or tablet won’t connect or show orders.
Where to find it: Store → Devices
Quick Fixes
Section titled “Quick Fixes”- Check Wi‑Fi — The device needs internet. Make sure it’s on the same network as your router.
- Open the app — The Menuella app must be open (or running in the background) to stay connected.
- Restart the app — Close the app fully and open it again.
- Restart the device — If the app restart doesn’t help, restart the tablet or phone.
If It Still Won’t Connect
Section titled “If It Still Won’t Connect”- Re-pair the device — Go to Store → Devices, revoke the device, then pair it again with a new 6-digit code. See How to Pair a Device.
- Check Last Seen — In Store → Devices, look at Last Seen. If it’s old (e.g. hours ago), the device is offline.
- Update the app — Make sure the Menuella app is up to date on the device.
- Try a different network — If your Wi‑Fi is unstable, try a mobile hotspot to test.
Common Causes
Section titled “Common Causes”| Issue | What to try |
|---|---|
| Device went to sleep | Wake the device and open the app |
| App was closed | Open the Menuella app again |
| Wi‑Fi dropped | Reconnect to Wi‑Fi, restart app |
| Pairing expired | Revoke and re-pair with a new code |
For full device troubleshooting, see Device Troubleshooting in Store → Devices.