Menuella Support
We’re here to help. Support is available 24/7.
Contact Options
Section titled “Contact Options”| Option | Details |
|---|---|
| Help chat | In-dashboard — Learn button (contextual) or open anytime |
| AI Chat | help.menuella.com — Get instant answers and guidance |
| support@menuella.com — We’ll respond as soon as possible | |
| Phone | +49 151 70572165 — Available 24/7 |
Before You Contact Us
Section titled “Before You Contact Us”- Support ID — Find your Support ID in the dashboard sidebar. Include it when you reach out so we can help you faster.
- Help articles — Check the help articles in the sidebar — many questions are answered there.
- What to include — Describe your issue clearly; include your store name and any error messages you see.
Response Times
Section titled “Response Times”- Help chat (in-dashboard) — Instant
- AI Chat — Instant
- Email — Usually within 24 hours
- Phone — Available 24/7 for urgent support