Gift Card Balance
Check individual gift card balances, view transaction history, and make manual adjustments when needed.
Where to find it: Store → Gift cards
Viewing Balance
Section titled “Viewing Balance”For each gift card you can see:
- Balance — Remaining value available to spend
- Recipient — Who received it (if provided at purchase)
- Transactions — Purchases, redemptions, manual adjustments
Active Balance (All Cards)
Section titled “Active Balance (All Cards)”Active balance is the total remaining value on all gift cards — it’s a liability (customers have paid but not yet used it). Check it regularly for accounting and financial reporting.
Manual Adjustments
Section titled “Manual Adjustments”You can adjust a card’s balance manually (e.g. to correct an error or resolve a dispute). Use sparingly and document the reason for your records.
See Managing Gift Cards for the full dashboard overview and Gift Card Reports for reporting and exports.