Device Troubleshooting
What to do when a device disconnects, won’t connect, or shows “Last Seen” as old.
Where to find it: Store → Devices
If a Device Disconnects
Section titled “If a Device Disconnects”When a device stops receiving orders or shows as offline:
- Check Wi‑Fi — The device needs internet. Make sure it’s on the same network as your router.
- Open the app — The Menuella app must be open (or running in the background) to stay connected.
- Check Last Seen — In Store → Devices, look at Last Seen. If it’s old (e.g. hours ago), the device is likely offline.
- Restart the app — Close the app fully and open it again.
- Restart the device — If the app restart doesn’t help, restart the tablet or phone.
If a Device Won’t Connect at All
Section titled “If a Device Won’t Connect at All”- Re-pair the device — Revoke it in Store → Devices, then pair it again with a new 6-digit code. See How to Pair a Device.
- Check the code — The 6-digit pairing code expires. Generate a new one if it’s been a while.
- Update the app — Make sure the Menuella app is up to date on the device.
- Try a different network — If your Wi‑Fi is unstable, try a mobile hotspot to test.
Common Causes
Section titled “Common Causes”| Issue | What to try |
|---|---|
| Device went to sleep | Wake the device and open the app |
| App was closed | Open the Menuella app again |
| Wi‑Fi dropped | Reconnect to Wi‑Fi, restart app |
| Device was restarted | Open the app — it should reconnect automatically |
| Pairing expired | Revoke and re-pair with a new code |
When to Revoke and Re-pair
Section titled “When to Revoke and Re-pair”Revoke a device when:
- Staff left and took the device
- You’re replacing the device
- The device won’t connect after troubleshooting
- You want to remove access permanently
After revoking, pair it again as a new device with a fresh 6-digit code. See Managing Devices for how to revoke.