Order Status and Fulfillment

Each order moves through a series of steps from when it’s placed until it’s complete. You control when to move an order to the next step.

Where to find it: Click any order on the Orders page to open the order detail.

Order Statuses

Status	Meaning
Pending	New order, awaiting confirmation
Confirmed	You’ve accepted the order
Preparing	Order is being made in the kitchen
Ready	Order is ready for pickup or delivery
Completed	Order has been fulfilled
Cancelled	Order was cancelled

Typical Flow

1. Pending → Customer places order
2. Confirmed → You confirm you can fulfill it
3. Preparing → Kitchen starts making it
4. Ready → Order is done; customer can pick up or you deliver
5. Completed → Customer has received the order

Updating Status

Click an order to open the detail view. Use the status dropdown or quick-action buttons (e.g. “Mark as Ready”, “Complete Order”) to update the status.

Some status changes may require extra info:

• Ready — You may need to set a ready time
• Cancelled — You may need to provide a reason (see Refunds and Cancellations)

Delivery vs Takeaway

• Delivery — You deliver to the customer’s address
• Takeaway — Customer picks up at your location

The order detail shows the fulfillment method and any delivery address or pickup instructions.

Order settings in Store → Order control how far in advance customers can schedule — this affects when “Ready” times appear. When you mark an order Ready, the customer may receive a notification (depending on your setup) — update status promptly for a better experience. Cancelled orders stay in the list with that status — useful for records and understanding why orders were cancelled.

Tips

• Move orders through statuses in order — skipping steps can confuse customers and your kitchen.
• Set a ready time when marking Ready so customers know when to pick up or when delivery will arrive.
• If you must cancel, always add a cancellation reason — it helps with reporting and prevents repeat issues.