Managing Devices

Revoke devices, check status, and troubleshoot connection issues.

Where to find it: Store → Devices

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Device List

The Devices page shows:

Column	What it means
Device	Name and identifier (e.g. “Menuella Terminal” with ID)
Type	KITCHEN_DISPLAY (Terminal), iOS, or Android
Status	Active or Revoked
Last Seen	When the device last connected
Paired At	When you paired the device
Actions	Revoke — remove access

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Summary (Top of Page)

• Total Devices — All paired devices (Active + Revoked)
• Active — Devices that can receive orders
• Revoked — Devices you’ve removed access from

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Device Status

Status	What it means
Active	Device is paired and connected — it can receive and display orders
Revoked	Access removed — device can no longer connect to your store

Last Seen shows when the device last connected. If a device is Active but Last Seen is old, it may be offline (Wi‑Fi, app closed, or sleep). Open the app on the device to reconnect.

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How to Revoke a Device

If you need to remove a device (e.g. staff left, device lost, or replacing it):

1. Go to Store → Devices
2. Find the device in the list
3. Click Actions (or the menu/three dots) next to the device
4. Click Revoke
5. Confirm — the device status changes to Revoked and can no longer connect

To use the device again, pair it as a new device with a fresh 6-digit code.

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If a Device Won’t Connect

• Check Wi‑Fi — Device needs internet
• Open the app — App must be open (or running in background) to connect
• Check Last Seen — If it’s old, restart the app or device
• Re-pair — Revoke the device, then pair it again with a new code

Tips

• Revoke devices when staff leave or devices are replaced — keeps your list clean and secure.
• Last Seen helps you spot devices that haven’t connected recently — check if they need a restart or new pairing.
• Place devices where staff can see them — near the kitchen or pickup area for order flow.